Help, my boys are Drowning!

In this crazy world of insurance there are questions that should not be asked. But because of the wonderful invention of the phone you can ask customer service representatives just about anything and get away with it. Epescially since they will more than likely never meet you. Little do these people realize that most Customer Service agents have all of your personal information right there in front of them. Like your address, phone, email, spouses name, etc.
This is something Mr. Tucker probably did not know when he called me a while back. Most people when they call about health insurance benefits are usually not feeling well, why else would they call? So they are usually grumpy and short with their answers and questions and just want to get their information and get off the phone. I understand, I would probably feel the same way, but another problem is sometimes they give to much information. So here is how the conversation went:
"Good afternoon my name is Leroy, may I have you name please?"
"Yeah this is Mr. Tucker."
"And How are you today sir?"
"Not good."
"Well I am sorry to hear that, how can I help you today?"
"Well I need to see if something is covered, I need a toilet seat extension."
"Like to raise the seat or extend it out?"
"To raise it up, probably about a foot."
"Alright I'll check that for you, im going to put you on hold now, I'll be right back"
So I went through his benefits and I finally found it under toilet booster. And it just so happened there was certain medical criteria that had to be met before it was covered. You either had to be disabled in the legs where it was hard to get up from a low seat or if it made it easier to move from a wheel chair to the toilet easier. So i figured for sure Mr. Tucker fit into one of these categories, but just to be sure before I told him it would be covered I had to ask him what his medical diagnosis was. So I went back on the line:
"Hey Mr. Tucker, this is genrally considered under your benefits but to be sure I need to know what diagnosis it is for."
"Like why do I need it?"
"Yes sir."
"Well I need it cause when I take a dump by balls hang down in the water!"
Have you ever been in one of those situations where you sit and stare at something you shouldnt just because its on the scale of a train wreck? This call was a lot like that except I just sat there in silence and ran it through me head over and over, until I finally realized that he really did say it. Well there wasnt much after that, I asked him to hold so I could politely not laugh in his face. Then I went back and told him unfortunately that would not be covered. That maybe he would just want to get a floatie for them.

Well the calls are coming and the fun never stops, until next time, this is Leroy....signing out.