Viva la Leroy

It never fails. Everytime it gets close to me being able to sign out for lunch I get a very long drawn out call and I end up going to lunch late. Which is not a good thing for someone who loves lunch so much. Yesterday was no exception. I was sitting there poised over the signout button on my phone and BLAM! Phone call:
"Good Afternoon this is Leroy, how may I help you today?"
"Soma one der Speaka da Spanish?"
So I responded in the one spanish phrase I know..
"Uno momento por favor!"
At this point I have to call the Language Line, I get an interpreter on the line named Maria, and I conference her in on the call and she interprets for me and the customer. So we go back and forth for a long time getting general information. Then me and Manuel get into an argument about the claim he is calling on.
"Maria.. Please tell Manuel that the claim is rejecting because of how his doctor submitted it, he needs to contact the doctor to question how they filed it."
"Leroy, Manuel says you are incompetent and he is not hanging up this phone until you take care of this."
"Maria, tell Manuel in a slightly angry tone of voice he needs to contact his doctor."
So they go back and forth Speakin da Spanish for like 4 minutes. And Maria comes back and says,
"He said he will call the doctor, Have a good day."
"Thats all he said?"
"Yes... thats all he said."
"But you were talking back and forth for like 4 minutes and thats all he said?"
" Yes..."
So I let it go... Even though I shouldn't have because I bet they were talking about me spitefully. I went home to my apartment for lunch and made a sandwich while muttering curses for those of Spanish descent. I got a plate and a drink and went and sat down at my computer. As I am sitting there feasting, I hear a scratchy scrapy noise on my window. Well I am on the 2nd floor in my apartment building so I figure its a bird or a squirell or something. But it goes on for like 20 minutes. So I decide I am going to scare the crap out of this bird and it wont ever come back. So I sneak over to the window and grab the cord to the blinds.

I ripped the blinds open and jumped up. I came face to face with a Mexican on a ladder and we both screamed like girls. He almost fell of the ladder and I stood there wide eyed thinking I was about to be the cause of his death, but he held on and sat there waving a paint brush at my face and screaming at me in spanish. I held my hands out and said "I'm sorry I'm sorry!" And quickly closed the blinds. I did notice one thing as I closed the blinds, the name tag on his paint splatered jumpsuit said... "Manuel."

Does anyone know what "punta" means? Until next time,
Leroy!